Refunds

Refund policy

Last updated 30 October 2026.

In short: you can cancel any time from your account, you are not charged again after that, and a charge made by mistake is put right. The same rules are in the terms, which win if the two ever differ.

1. The free plan

One website or server is free, without a payment card, so there is nothing to refund.

2. Free trial

The Starter plan can be tried free for 10 days, once per customer. KeenCrow emails you a reminder before the trial ends. If you cancel before it ends, you are not charged.

3. Cancelling

You can cancel at any time from the plan and billing page of your account. When you cancel, the plan stays active until the end of the period you have paid for, and you are not charged again.

4. Refunds

Payments are not refunded for a period that has already started, unless the law requires a refund. Where the law gives you a right to cancel and get your money back, for example as a consumer in the EU or the UK, that right applies.

If you believe you were charged by mistake, write to us within 30 days of the charge and genuine errors will be corrected. A refund goes back to the card you paid with, through Stripe, and usually shows within 5 to 10 days.

5. How to ask

Write to support@keencrow.com from the address you sign in with, and say which charge it is about.